Guest Information

Welcome to our information page! Here you will find all the important information about your stay with us. From arrival to departure, from house rules to travel tips – everything you need to know is available at a glance. If you have any questions, our team is always happy to help. We hope you have a pleasant stay with us and look forward to welcoming you!

Most frequently asked questions

When can I check in and check out?

Our standard check-in time is between 3:00 pm and 10:00 pm. We cannot guarantee an earlier check-in as we want to prepare the apartment carefully for you. After 10:00 pm, there is no telephone support available, so check-in is at your own risk. Please make sure you have received all arrival information. The latest check-out is at 10:00 am. For check-out, simply insert your card into the check-out slot – that’s it! If you want to store your luggage, you will find the lockers in our basement.

How does check-in and check-out work?

You will receive all relevant information about check-in in advance. There is a detailed instruction. Basically, we have no reception on site and you check-in yourself with our check-in terminal. For check-out, simply insert your card into the check-out slot – that’s it!

Where can I park my car?

Weidenkellerstraße is best accessed via the old town ring road, ‘Frauentorgraben.’ You can briefly stop directly in front of the door to unload. For longer stays, we recommend these parking garages:

– Sterntor Parking Garage
Address: Grasergasse 25
Price: €20 per day
Distance: 5 minutes walking distance

– Theater Parking Garage
Address: Richard-Wagner-Platz 10
Price: €18 per day
Distance: 4 minutes walking distance

– CPC Parking Garage
Address: Sandstraße 24a
Price: €18 per day
Distance: 3 minutes walking distance

How can I securely store my luggage?

Simply use our lockers in the basement to store your luggage safely. With your personal door code, you have access to the building before and after your stay. You’ll just need a 1€ coin for the lockers.

Please note that the luggage lockers may be fully occupied. In that case, the best option for you would be the luggage lockers at the main train station.

How can I change or cancel my reservation?

If you booked through Airbnb, Booking or Expedia, please contact the site directly to change or cancel your reservation. If you booked directly with us, please send us a message to astoria@bs-stay.com.

What do I need to bring and what is available on site?

Our goal is for you to feel at home from the first minute. Therefore, we offer you not only bed linen, towels, tea towels, and bath mats, but also a range of free items such as water, sweets, oil, salt, pepper, coffee, tea, sugar, shampoo, shower gel, and soap. In addition, our apartments are perfectly equipped for self-catering. If you miss something, you benefit from the excellent location of our house, which is directly adjacent to shopping facilities.

Find more answers here

ARRIVAL & DEPARTURE

ARRIVAL & DEPARTURE

Astoria Apartments, Weidenkellerstr. 4, 90443 NürnbergWeidenkellerstraße is best accessed via the old town ring road, 'Frauentorgraben.' You can briefly stop directly in front of the door to unload. For longer stays, we recommend these parking garages: - Sterntor...

STAY

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